Consumers expect online orders to be shipped and delivered to their doors as quickly as possible, but are retailers meeting their demands?
For the most part, yes. In a recent Walker Sands survey, roughly 45% of US internet users said digital retailers often met their "delivery speed expectations," while another 40% felt the same way about Amazon specifically.
Not surprisingly, though, more respondents (30%) noted that the ecommerce giant "always" met these expectations. In contrast, fewer (15%) said the same about digital retailers.