Powering the Point-of-Sale

How Hardware and Software Providers Are Building Cost-Effective Omnichannel Solutions Amid Economic Turmoil

Report by Jaime Toplin  | Feb 28, 2023

The Payments Ecosystem 2023

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The Key Trends Changing How Providers Compete for Customers and Transactions

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Table of Contents
Executive Summary
Key Points
Point-of-Sale Innovation Puts One-Stop Shops at the Forefront
Point-of-Sale Terminal Hardware
Mobile Point-of-Sale
Point-of-Sale Software
Payment Gateways
Sources
Media Gallery
About This Report
This second installment of the “Payments Ecosystem” collection unpacks how point-of-sale (POS) hardware, software, and payment gateway services are becoming increasingly intertwined as merchants adapt to economic turmoil and consumer payment changes.
Topics
Payments
United States
Table of Contents
Executive Summary
Key Points
Point-of-Sale Innovation Puts One-Stop Shops at the Forefront
Point-of-Sale Terminal Hardware
Mobile Point-of-Sale
Point-of-Sale Software
Payment Gateways
Sources
Media Gallery

Executive Summary

Merchants are demanding resource-effective solutions from providers of front-end payments infrastructure amid economic challenges and shifting payment needs. These players—providers of terminal hardware, mobile solutions, software, and payment gateways—are blending hardware and software into single offerings, changing the point-of-sale (POS) landscape.

3 KEY QUESTIONS THIS REPORT WILL ANSWER

  1. What roles does each category of POS provider play in offering hardware and software solutions to merchants?
  2. How are market dynamics changing the POS hardware and software landscape and provider relationships?
  3. What are the top trends impacting POS hardware, POS software, and payment gateway providers in 2023?

WHAT’S IN THIS REPORT? We define the major categories of POS providers, explain growth trends for each, and evaluate key factors affecting their positioning and business models.

KEY STAT: We forecast the US POS terminal installed base will grow from 17.3 million this year to 20.2 million in 2026, with most gains coming from providers upgrading technology as the landscape of market leaders shifts.

Here’s what’s in the full report

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Table of Contents

  1. Executive Summary
  2. Key Points
  3. Point-of-Sale Innovation Puts One-Stop Shops at the Forefront
  1. Point-of-Sale Terminal Hardware
  2. Mobile Point-of-Sale
  3. Point-of-Sale Software
  1. Payment Gateways
  2. Sources
  3. Media Gallery

Charts in This Report

US Point-of-Sale (POS) Terminal Installed Base, 2020-2026 (millions and % change)Point-of-Sale (POS) Hardware Offerings at US SMBs, by Stage of Implementation, Oct 2022 (% of respondents)
How Interested Are US Adults in Using Cashierless Checkout Technologies* at Stores? (% of respondents, by demographic, Oct 2022)US Mobile Point-of-Sale (mPOS) Terminal Installed Base, 2020-2026 (millions and % of total POS terminals)
Soft Point-of-Sale (SoftPOS) Users Worldwide, 2022 & 2027 (millions)US Embedded Finance Platform and Enabler Revenues, 2021 & 2026 (billions)
Financial Services Trends Likely to Have a Positive Impact on US Small Businesses, Nov 2021 (% of respondents)Adyen Unified Commerce Processed Volume Worldwide, H1 2020-H1 2022 (billions)

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authors

Jaime Toplin

Contributors

Eleni Digalaki
Principal Analyst
David Morris
Principal Analyst
Melissa Rosenberg
Senior Researcher