The news: Consumers are increasingly turning to self-checkout for efficiency, especially in retail, and this trend extends to the banking sector as well, per the PYMNTS report “Going Solo: Self-Service Catches On Across Retail and Banking.”
By the numbers: The survey behind the report found that most banking customers consider video interactions comparable to face-to-face interactions.
- Almost 70% feel working remotely with virtual tellers feels just like speaking with someone in person.