The top social channels where consumers interact with brands

Key stat: Facebook was the No. 1 social media channel where US internet users interact with brands in 2023 at 61.5%, according to February 2024 data from Attest. But YouTube is catching up (60.3%), growing 10.4% from 2022.

Beyond the chart:

• TikTok had the biggest change in how much internet users interacted with brands, increasing by nearly eight percentage points YoY.
• Brands should have a presence across social media platforms, but content on each platform should depend on the optimal format and audience on the platform.
• Facebook’s users skew older than YouTube’s, so edgy, experimental content may not work as well on the platform.
• Interactions with brands went up between 2022 and 2023 on all platforms evaluated except X and Twitch, showing that social media is still a vital place to reach consumers.

Use this chart:

• Evaluate social media strategy.
• Prioritize social platforms.

More like this:

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• Gen Z prefers to research brands on social media over search engines
• Consumers are most receptive to ads on shopping, news, and social media sites
• Social media predictions: Search’s impact on the commerce wars and LinkedIn’s ascent

Methodology: Data is from the February 2024 Attest "2024 US Consumer trends report." 2,000 US internet users ages 18+ were surveyed online on the Attest platform during November 2023. Attest is a research company.