Powering the Point-of-Sale

How Hardware and Software Trends Impact the Payments Ecosystem

Software reigns supreme at the point-of-sale (POS). With that preeminence comes a brisk pace of innovation that is broadening opportunities for POS providers to expand their offerings—even as hardware increasingly becomes a means to deliver software.

Key Question: How are payment providers affected by factors driving change at the POS?

Key Stat: The US installed base of mobile point-of-sale (mPOS) terminals will grow at more than five times the rate of in-place hardware from 2023 to 2027, per our forecast. The role of mPOS in completing transactions at the customer's location continues to increase.

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    Table of Contents

    1. Executive Summary
    2. The fight for POS revenues among payment providers is intensifying
    3. All roads lead to POS software
    1. Anemic fixed POS terminal hardware growth masks its importance
    2. mPOS portability and use case expansion drive growth
    3. SoftPOS is booming
    1. Insider Intelligence Interviews
    2. Sources
    3. Media Gallery

    Interviewed for This Report

    Gilbert Bailey
    Global Payments
    Executive Vice President, Commerce Enablement Solutions
    Interviewed February 27, 2024

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    First Published on Mar 27, 2024


    David Morris


    Suzy Davidkhanian
    Principal Analyst, Retail & Ecommerce
    Tiffani Montez
    Principal Analyst, Banking
    Amy Rotondo
    Director, US Research

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