Powering the Point-of-Sale

How Hardware and Software Trends Impact the Payments Ecosystem

Report by David Morris  | UPDATED: Mar 28, 2024

The Payments Ecosystem 2024

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The Key Trends Changing How Providers Compete for Customers and Transactions

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Executive Summary
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Table of Contents
Executive Summary
The fight for POS revenues among payment providers is intensifying
All roads lead to POS software
Anemic fixed POS terminal hardware growth masks its importance
mPOS portability and use case expansion drive growth
SoftPOS is booming
Insider Intelligence Interviews
Sources
Media Gallery
About This Report
In the third of five reports in our “Payments Ecosystem 2024” collection, we unpack how the lines between POS hardware and software are disappearing as providers push the innovation envelope.
Topics
Payments
Financial Services
US
Table of Contents
Executive Summary
The fight for POS revenues among payment providers is intensifying
All roads lead to POS software
Anemic fixed POS terminal hardware growth masks its importance
mPOS portability and use case expansion drive growth
SoftPOS is booming
Insider Intelligence Interviews
Sources
Media Gallery

Software reigns supreme at the point-of-sale (POS). With that preeminence comes a brisk pace of innovation that is broadening opportunities for POS providers to expand their offerings—even as hardware increasingly becomes a means to deliver software.

Key Question: How are payment providers affected by factors driving change at the POS?

Key Stat: The US installed base of mobile point-of-sale (mPOS) terminals will grow at more than five times the rate of in-place hardware from 2023 to 2027, per our forecast. The role of mPOS in completing transactions at the customer's location continues to increase.

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    Table of Contents

    1. Executive Summary
    2. The fight for POS revenues among payment providers is intensifying
    3. All roads lead to POS software
    1. Anemic fixed POS terminal hardware growth masks its importance
    2. mPOS portability and use case expansion drive growth
    3. SoftPOS is booming
    1. Insider Intelligence Interviews
    2. Sources
    3. Media Gallery

    Charts in This Report

    Payments Participants at the POSCheckout and Payment Features Business Leaders Worldwide Are Prioritizing, Q4 2022 (% of respondents)
    US Fixed Point-of-Sale (POS) Terminal Hardware Installed Base, 2023-2027 (millions, % change, and % of total POS terminals)Store Technology Purchase Plans According to Brands in Canada and the US, 2024 (% of respondents)
    Software Point-of-Sale (softPOS) Transaction Value and Smartphone Users Worldwide, 2023 & 2028

    Interviewed for This Report

    Gilbert Bailey
    Global Payments
    Executive Vice President, Commerce Enablement Solutions
    Interviewed February 27, 2024

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    First Published on Mar 27, 2024

    authors

    David Morris

    Contributors

    Suzy Davidkhanian
    Principal Analyst, Retail & Ecommerce
    Tiffani Montez
    Principal Analyst, Banking
    Amy Rotondo
    Director, US Research