The Point-of-Sale

How Hardware and Software Providers Are Meeting Merchant Demands for Omnichannel, Full-Suite Products

About This Report
Payments Ecosystem: POS hardware, POS software, and gateway providers are working to become one-stop shops for merchants. Offering simple, robust access to front- and back-end solutions across industries lets them better serve merchants demanding integrated solutions.

Executive Summary

The point-of-sale (POS) is the front-end infrastructure that allows payers and payees to transact. The four groups within this sector—terminal hardware providers, mobile point-of-sale (mPOS) providers, software providers, and payment gateways—are contending with rising digitization that’s changing growth and revenue strategies.


  1. What roles does each category of POS provider play in offering hardware and software solutions to merchants?
  2. How are market dynamics shifting the POS hardware and software landscape and how providers interact?
  3. What are the top trends impacting POS hardware, POS software, and payment gateway providers in 2022?

WHAT’S IN THIS REPORT? We define the major categories of POS providers, explain growth trends for each, and evaluate key factors impacting their positioning and business models.

KEY STAT: The US POS terminal installed base will increase from 16.6 million this year—a substantive bump over pre-pandemic totals—to 21.1 million in 2025. But slowing growth means providers must focus on terminal replacement to drive sales, rather than new adoption.

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Jaime Toplin


Daniel Decea
Researcher, Financial Services
David Morris
Principal Analyst
Julia Woolever
Senior Report Editor