Beyond the chart: Through 2026, click-and-collect sales will remain less than 9% of US retail ecommerce sales because shoppers are generally content to wait a couple of days for delivery, according to our “US Click-and-Collect Forecast 2023” report. This fulfillment method also faces competition from same-day delivery services that cater to instant-needs buyers.
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Methodology: Estimates are based on the analysis of data from other research firms and government agencies, historical trends, reported and estimated revenues from major online retailers, consumer online buying trends, and macro-level economic conditions.