Executive Summary

Sales fulfilled by click and collect will see slower growth in the coming years. But adoption will remain high across several retail categories, even as consumer preference shifts from curbside to in-store pickup.

Key Question: How will click-and-collect usage change over the next three years?

KEY STAT: Click and collect will be less relevant as pandemic concerns wane, but it’ll still make up 8.5% of total US ecommerce sales this year.