Banking executives leverage generative AI to boost employee productivity

Key stat: Over half (57%) of US banking executives are using generative AI to help employees be more productive, according to an October 2023 Google Cloud survey conducted by The Harris Poll.

Beyond the chart:

• It’s imperative for banks to invest in AI or risk falling behind their peers.
• JPMorgan Chase and Capital One are the banks furthest along in their AI journey, according to UK-based intelligence platform Evident’s AI Index, which ranks the AI maturity of 50 of the world’s largest banks.
• JPMorgan scored top marks across innovation and transparency pillars, while Capital One leads the talent pillar, featuring the highest density of AI development and data engineering roles as a percentage of the bank’s total headcount.

Use this chart:

• Highlight uses of generative AI in banking.
• Determine the level of generative AI implementation across US banks.
• Apply AI insights from banking to other industries.

More like this:

• Boomers want tech to help them manage money, stay informed
• The goalposts keep moving even faster for AI integration in banking
• Privacy concerns don’t get in the way of Gen Z’s enthusiasm about AI-enabled banking
• Banks get real about the disruptive challenges of generative AI in 2024

Methodology: Data is from an October 2023 Google Cloud survey conducted by The Harris Poll as cited in press release. 350 US banking executives responsible for generative AI were surveyed online by The Harris Poll during October 2-11, 2023.