US Retail Ecommerce Returns 2025

The Tide of Online Returns Is Rising

Report by Sky Canaves  | Feb 21, 2025
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About This Report
Online returns growth will outpace overall ecommerce growth through 2028, driving retailers to update their strategies and solutions to manage costs.
Topics
Retail Sales
Retail Ecommerce Sales
United States

Ecommerce returns continue to pose a major challenge to retailer profitability as more sales move online and returns abuse and fraud continue to rise.

This deck will:

  • Share insights on our latest forecasts for US retail and ecommerce returns.
  • Highlight the returns habits and preferences of online shoppers.
  • Examine retailer priorities, industry trends, and solutions for managing returns.

Here’s what’s in the full report

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authors

Sky Canaves

Contributors

Suzy Davidkhanian
VP, Content
Blake Droesch
Jasmin Ellis
Forecasting Analyst
Na Li
Director, Primary Research
Wendy Malloy
Director, Reports Editor
Emma Noyes
Graphic Designer, Data Visualization
Jennifer Pearson
VP, Research
Naomi Rebuelta
Copy Editor
Amy Rotondo
Director, US Research
Matt Torpey
Senior Chart Editor
Emman Velasco
Chart Editor