The US P&C Insurance Ecosystem

How to Grab Opportunities and Manage Risk in a $797 Billion Industry Transformed by Digital

Executive Summary

Property and casualty (P&C) insurers are at a crossroads as digital transformation, disruptors, and shifting consumer behaviors rock their industry. But incumbents can invest wisely to deepen customer relationships and build innovative solutions.

4 KEY QUESTIONS THIS REPORT WILL ANSWER

  1. Who are the key stakeholders in the US P&C insurance ecosystem?
  2. How is digital transforming the customer journey?
  3. How will insurers shape their budget allocation priorities?
  4. What are the top P&C insurance trends to watch in 2022?

WHAT’S IN THIS REPORT? We lay out the links in the insurance value chain, detail the drivers of digital transformation within the P&C insurance industry, and explore how incumbents can best meet the needs of digitally minded consumers. We also highlight the key trends that will reshape the industry going forward.

KEY STAT: Digitally minded customers are pushing insurers to transform: Digitizing service and support is worldwide insurance executives’ most cited digital priority in the next 12 months, per a September 2021 Smart Communications survey.

Here’s what’s in the full report

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Table of Contents

  1. Executive Summary
  2. Key Points
  3. Introduction
  4. Who’s Who in the P&C Insurance Ecosystem
  1. The Evolving Insurance Customer Journey
  2. How Insurers Can Get the Most for Their Tech and Digital Ad Dollars
  3. The Top Trends Shaping P&C Insurance
  4. Read Next
  1. Sources
  2. Media Gallery

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authors

Eleni Digalaki

Contributors

Tyler Brown
Senior Analyst
Caitlin Cahalan
Researcher, Financial Services
Zach Goldner
Junior Forecasting Analyst
Oscar Orozco
Director, Forecasting
Jaime Toplin
Senior Analyst