Executive Summary

Click and collect is set for a strong year in the US, both in terms of sales growth and increases in total buyers. However, the era in which click-and-collect options were dramatically shifting the dynamics of both ecommerce and in-store shopping appears to have ended.

3 KEY QUESTIONS THIS REPORT WILL ANSWER

1. How much will US digital buyers spend via click and collect in the next few years?
2. How many US consumers will participate in click and collect this year and beyond?
3. Which major retailers are leading the way on click-and-collect sales, and what does the competitive landscape look like?

WHAT’S IN THIS REPORT? Our latest US click-and-collect forecast, with an emphasis on aggregate sales figures, grocery sales figures, total buyers, and the major retailers that are driving click-and-collect outcomes.

KEY STAT: US buyers will spend $95.87 billion via click and collect this year, a 19.4% increase year over year (YoY). However, the fulfillment option’s surprisingly sluggish 2021 means spending is well below what we anticipated.