The challenges in last-mile delivery have intensified. To meet consumer expectations while maintaining margins, UK retailers need to innovate by embracing technology and establishing partnerships.
As demand grows for speedier delivery, UK retailers face rising costs and other challenges. To stay profitable and competitive, innovation and partnerships are key.
Key Question: How should retailers respond to the growing challenges around last-mile delivery?
Key Stat: More than 83% of online orders will be delivered to the doorstep this year—although click and collect will gain further share over the next three years.
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Table of Contents
Executive Summary
The last mile can be make-or-break for retailers
Doorstep delivery dominates—but out-of-home delivery is an opportunity
Retailers must innovate to meet high consumer expectations
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