UK Last-Mile Delivery 2024

How Should Retailers Respond to Rising Costs and Consumer Expectations?

As demand grows for speedier delivery, UK retailers face rising costs and other challenges. To stay profitable and competitive, innovation and partnerships are key.

Key Question: How should retailers respond to the growing challenges around last-mile delivery?

Key Stat: More than 83% of online orders will be delivered to the doorstep this year—although click and collect will gain further share over the next three years.

Here’s what’s in the full report


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Table of Contents

  1. Executive Summary
  2. The last mile can be make-or-break for retailers
  1. Doorstep delivery dominates—but out-of-home delivery is an opportunity
  2. Retailers must innovate to meet high consumer expectations
  1. Sources
  2. Media Gallery

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Carina Perkins


Suzy Davidkhanian
VP, Content
Blake Droesch
Amy Rotondo
Director, US Research