UK Last-Mile Delivery 2024

How Should Retailers Respond to Rising Costs and Consumer Expectations?

Report by Carina Perkins  | UPDATED: Oct 7, 2024
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Executive Summary
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Table of Contents
Executive Summary
The last mile can be make-or-break for retailers
Doorstep delivery dominates—but out-of-home delivery is an opportunity
Retailers must innovate to meet high consumer expectations
Sources
Media Gallery
About This Report
The challenges in last-mile delivery have intensified. To meet consumer expectations while maintaining margins, UK retailers need to innovate by embracing technology and establishing partnerships.
Topics
Shipping & Delivery
UK
Table of Contents
Executive Summary
The last mile can be make-or-break for retailers
Doorstep delivery dominates—but out-of-home delivery is an opportunity
Retailers must innovate to meet high consumer expectations
Sources
Media Gallery

As demand grows for speedier delivery, UK retailers face rising costs and other challenges. To stay profitable and competitive, innovation and partnerships are key.

Key Question: How should retailers respond to the growing challenges around last-mile delivery?

The Majority of UK Ecommerce Orders are Still Delivered—but Click and Collect is Gaining Share
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Key Stat: More than 83% of online orders will be delivered to the doorstep this year—although click and collect will gain further share over the next three years.

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Table of Contents

  1. Executive Summary
  2. The last mile can be make-or-break for retailers
  1. Doorstep delivery dominates—but out-of-home delivery is an opportunity
  2. Retailers must innovate to meet high consumer expectations
  1. Sources
  2. Media Gallery

Charts in This Report

The Majority of UK Ecommerce Orders are Still Delivered—but Click and Collect is Gaining ShareYounger Consumers Are Most Likely to Use Click-and-Collect Options When Ordering Online
Free Delivery Is Still the Top Priority, While Demand for Express Delivery Varies by Age GroupThe Majority of UK Adults Expect Standard Delivery Times to Be Four Days or Less
Delivery Delays and Poor Communication Can Put People Off Shopping With a Brand in the Future

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First Published on Jun 10, 2024

authors

Carina Perkins

Contributors

Suzy Davidkhanian
VP, Content
Blake Droesch
Amy Rotondo
Director, US Research