Tech Trends H1 2024

5 Forces Shaping Consumer GenAI Adoption

Generative AI (genAI) integration into digital ecosystems will drive consumer adoption of AI technology. AI is becoming a powerful force in daily digital interactions, influencing how US consumers live, work, and shop.

Key Question: How will the integration of AI into everyday consumer technologies affect user behavior, brand engagement, and marketing strategies in the coming years?

Key Stat: By 2026, 40.8% of US adults will use a dedicated genAI platform at least once per month—but a higher share of the population will be using genAI that’s integrated into other digital touchpoints like social media, smartphones and other devices, ecommerce platforms, and gaming.

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Table of Contents

  1. Executive Summary
  2. The era of consumer genAI begins to unfold
  3. GenAI joins the chat: The latest bots and virtual users hint at social media’s future
  1. On-device AI becomes the next mobile battleground
  2. Both Microsoft and Apple attempt to refresh their lines with built-in AI features
  3. The end of browsing? AI reinvents search with conversational queries and results
  1. AI reshapes brand engagement from basic assistance to immersive experiences
  2. Sources
  3. Media Gallery

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authors

Jacob Bourne

Contributors

Vladimir de Leon
Chart Editor
Chris Keating
Director, Research
Wendy Malloy
Director, Reports Editor
Carina Perkins
Senior Analyst
Naomi Rebuelta
Copy Editor
Emman Velasco
Chart Editor
Max Willens
Yoram Wurmser
Principal Analyst

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