Products that are free of harmful or synthetic materials was the most important feature in this category—it was also the most important feature overall. Consumers care about sustainability, but they also want products that are safe and not harmful to their own health. The combination of sustainability and personal health and wellness benefits is likely what made this feature the most important overall.
Don’t underestimate the importance of packaging. While it was not the most important feature in the Product Selection category, three of the six most important features overall involved environmentally friendly packaging practices. For retailers, consistency is important: They need to ensure products advertising sustainable packaging are also shipped using sustainable packaging materials.
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