UK neobanks desperate to drive deposits as funding plummets must offer a superior experience on mobile—their customers’ primary channel. This third annual study analyzes 49 emerging mobile features across the top four UK neobanks’ apps to uncover which players are best aligned with consumer demand.

Key Question: What drives UK neobanks’ performance across each of the key categories of mobile banking emerging features?

The Top 5 Most In-Demand Mobile Banking Emerging Features in the UK, Aug 2022 (% of respondents calling the feature

KEY STAT: For the first time, three of consumers’ five most in-demand features were in the Account Management category. Consumers want more transparency about account activity and more accessible debit card settings.

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Executive Summary
Neobanks Need Innovative Mobile Features to Drive Profitable Relationships
Leading UK Neobanks in 2022

How Neobanks Performed in Key Mobile Banking Categories
Glossary
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The Top 5 Most In-Demand Mobile Banking Emerging Features in the UK, Aug 2022 (% of respondents calling the feature "extremely valuable")UK Digital-Only Bank Account Holders, by Company, 2022-2026 (millions)

Overall Mobile App Rank and Score of the Top 4 UK Neobanks (rank out of 10, score out of 100*)Mobile App Rank of the Top 4 UK Neobanks, by Category (rank out of 10)

Security and Control Mobile Feature Rank and Score of the Top 4 UK Neobanks (rank out of 10, score out of 100*)Security and Control Mobile Features of the Top 4 UK Neobanks (% of respondents who called feature "extremely valuable")

Alerts Mobile Feature Rank and Score of the Top 4 UK Neobanks (rank out of 10, score out of 100*)Alerts Features of the Top 4 UK Neobanks (% of respondents who called feature "extremely valuable")

Account Management Mobile Feature Rank and Score of the Top 4 UK Neobanks (rank out of 10, score out of 100*)Account Management Features of the Top 4 UK Neobanks (% of respondents who called each feature "extremely valuable")

Digital Money Management Mobile Feature Rank and Score of the Top 4 UK Neobanks (rank out of 10, score out of 100*)Digital Money Management Features of the Top 4 UK Neobanks (% of respondents who called each feature "extremely valuable)

Customer Service Mobile Feature Rank and Score of the Top 4 UK Neobanks (rank out of 10, score out of 100*)Customer Service Features of the Top 4 UK Neobanks (% of respondents who called each feature "extremely valuable")

Transfers Mobile Feature Rank and Score of the Top 4 UK Neobanks (rank out of 10, score out of 100*)Transfers Features of the Top 4 UK Neobanks (% of respondents who called each feature "extremely valuable")

Neobank Specialties Mobile Feature Rank and Score of the Top 4 UK Neobanks (rank out of 10, score out of 100*)Neobank Specialty Features of the Top 4 UK Neobanks (% of respondents who called each feature "extremely valuable")

Glossary: UK Neobank Mobile Banking Emerging Features Benchmark 2022

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The Top 5 Most In-Demand Mobile Banking Emerging Features in the UK, Aug 2022 (% of respondents calling the feature "extremely valuable")

UK Neobank Emerging Features Benchmark 2022

How the Top 4 UK Neobanks Rank on Key Mobile Banking Features

Executive Summary

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19charts

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Charts in This Report

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authors

Tiffani Montez

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