Agencies and consultancies offer customer experience leaders with limited resources a way to deliver an excellent customer experience. Here are some guidelines on how they can maximize results.
Customer experience (CX) leaders often need to outsource tasks related to their internal CX ecosystem. Consultancies and agencies offer a multitude of services that can solve many problems, but CX leaders can struggle to figure out which ones they need. Ultimately, CX leaders want to maximize their bang for buck in support of their program.
Key Question:How can CX leaders figure out what they need from—and how to best work with—consultancies and agencies to achieve their goals?
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Areas With the Greatest Impact on Customer Experience (CX) & Engagement Challenges According to CX Professionals Worldwide, Dec 2021 (% of respondents)
Areas With the Greatest Impact on Customer Experience (CX) & Engagement Challenges According to CX Professionals Worldwide, Dec 2021 (% of respondents)