Accounts Payable and Receivable Automation

How to Meet Small-Business Demand

Executive Summary

Small and medium-sized businesses (SMBs) are finally taking action to automate their accounts payable (AP) and accounts receivable (AR) processes. To win market share in this previously untapped segment, banks and software providers must meet SMBs where they are.

Key Question: As SMB demand for AP/AR automation grows, how can banks and software providers align their offerings with SMBs’ current needs?

KEY STAT: The belief that current processes work is the most cited barrier to automation among US AP professionals, per a June 2021 survey from MineralTree. This inertia is still preventing some SMBs from automating.

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    Table of Contents

    1. Executive Summary
    2. SMB AP/AR Automation Nears Inflection Point as Interest Turns to Action
    3. What’s Shaping SMB Demand for AP/AR Automation?
    1. How to Shape Automated AP/AR Offerings to Meet SMB Needs
    2. Insider Intelligence Interviews
    3. Read Next
    1. Sources
    2. Media Gallery

    Interviewed for This Report

    Brad Brodigan
    JPMorgan Chase & Co.
    Managing Director, Global Head of SMB
    Interviewed March 4, 2022
    Linda Cascardo
    Wells Fargo
    Executive Vice President, Treasury Management Sales
    Interviewed March 1, 2022
    Scott Ellison
    Director, Competitive and Market Intelligence
    Interviewed February 28, 2022
    Rick Fletcher
    Group President, Corpay Payables
    Interviewed February 28, 2022
    Greg Miles
    Regions Bank
    Senior Vice President and Manager of Treasury Management Products and Services
    Interviewed March 3, 2022
    Vijay Ramnathan
    Interviewed February 18, 2022
    Jed Rice
    Interviewed February 18, 2022
    Ron Shultz
    Executive Vice President, New Payment Flows and Global Bill Pay Product Development
    Interviewed February 17, 2022

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    Daniel Decea
    Researcher, Financial Services
    David Morris
    Principal Analyst
    Jaime Toplin
    Senior Analyst

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