Retailers Deliver Healthcare

How Big Retailers Are Becoming Healthcare Disruptors

Report by Rajiv Leventhal  | Jun 2, 2023
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Retailers are making multibillion-dollar healthcare investments and acquisitions.
Consumers value what many established healthcare providers aren’t offering.
Most patients get retail clinic care at CVS and Walgreens.
Some retailers hope their health clinics will boost other sales.
Value-based care could be retailers’ revenue growth engine.
Retailers’ reputations will help determine their success in healthcare.
The primary care market is still big enough for established healthcare providers.
How should traditional providers respond to retailers’ healthcare ventures?
What does all this mean for healthcare providers and retailers?
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Media Gallery
About This Report
Retailers are bolstering their healthcare services by spending billions on provider groups and platforms. Retail health players and traditional providers will need to differentiate their offerings to stay on top of the competition.
Topics
Digital Health
Consumer Behavior
Retail Categories
United States
Table of Contents
Report Snapshot
Retailers are making multibillion-dollar healthcare investments and acquisitions.
Consumers value what many established healthcare providers aren’t offering.
Most patients get retail clinic care at CVS and Walgreens.
Some retailers hope their health clinics will boost other sales.
Value-based care could be retailers’ revenue growth engine.
Retailers’ reputations will help determine their success in healthcare.
The primary care market is still big enough for established healthcare providers.
How should traditional providers respond to retailers’ healthcare ventures?
What does all this mean for healthcare providers and retailers?
Sources
Media Gallery

Report Snapshot

Retailers want a piece of the $4.3 trillion US healthcare pie. They’re now investing billions of dollars in healthcare companies and platforms to fortify their internal clinic and pharmacy offerings. These players will disrupt the industry by bringing convenient, technology-centric care to consumers, while also boosting their own bottom lines. Incumbent providers will feel mounting pressure to match the competition.

Key Question: Why are retailers increasingly moving into healthcare, and how concerned should incumbents be?

US Retail Clinic Patients, 2020-2024 (millions and % of population)
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KEY STAT: We estimate that 83.7 million US adults, or 31.6% of the population, will visit a retail health clinic in-person this year.

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Table of Contents

  1. Report Snapshot
  2. Retailers are making multibillion-dollar healthcare investments and acquisitions.
  3. Consumers value what many established healthcare providers aren’t offering.
  4. Most patients get retail clinic care at CVS and Walgreens.
  1. Some retailers hope their health clinics will boost other sales.
  2. Value-based care could be retailers’ revenue growth engine.
  3. Retailers’ reputations will help determine their success in healthcare.
  4. The primary care market is still big enough for established healthcare providers.
  1. How should traditional providers respond to retailers’ healthcare ventures?
  2. What does all this mean for healthcare providers and retailers?
  3. Sources
  4. Media Gallery

Charts in This Report

US Retail Clinic Patients, 2020-2024 (millions and % of population)Top 10 Most Trusted Retail and Ecommerce Brands According to US Adults, April 2022 (net trust level*)
How Will US Healthcare Executives View Retail- and Telehealth-Led Approaches Relative to Their Business*? (% of respondents, Dec 2022)Leading Benefits of Health Systems Owning/Partnering With a Retail Care Provider According to US Healthcare Executives, Nov 2022 (% of respondents)

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Download
Report
Deck
One-Pager
Share
Table of Contents
Report Snapshot
Retailers are making multibillion-dollar healthcare investments and acquisitions.
Consumers value what many established healthcare providers aren’t offering.
Most patients get retail clinic care at CVS and Walgreens.
Some retailers hope their health clinics will boost other sales.
Value-based care could be retailers’ revenue growth engine.
Retailers’ reputations will help determine their success in healthcare.
The primary care market is still big enough for established healthcare providers.
How should traditional providers respond to retailers’ healthcare ventures?
What does all this mean for healthcare providers and retailers?
Sources
Media Gallery
About This Report
Retailers are bolstering their healthcare services by spending billions on provider groups and platforms. Retail health players and traditional providers will need to differentiate their offerings to stay on top of the competition.
Topics
Digital Health
Consumer Behavior
Retail Categories
United States
Table of Contents
Report Snapshot
Retailers are making multibillion-dollar healthcare investments and acquisitions.
Consumers value what many established healthcare providers aren’t offering.
Most patients get retail clinic care at CVS and Walgreens.
Some retailers hope their health clinics will boost other sales.
Value-based care could be retailers’ revenue growth engine.
Retailers’ reputations will help determine their success in healthcare.
The primary care market is still big enough for established healthcare providers.
How should traditional providers respond to retailers’ healthcare ventures?
What does all this mean for healthcare providers and retailers?
Sources
Media Gallery
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authors

Rajiv Leventhal

Contributors

Jeane Han
Senior Researcher
Lisa Phillips
Principal Analyst, Digital Health