Retail Trends to Watch in 2024

Retailers Look to Stores, Social, and AI to Gain a Competitive Edge

In 2024, consumer behavior will be shaped by continued economic uncertainty. Meanwhile, retailers will have to contend with a variety of competitive forces that will impact how they run their business. Stores will have a reawakening; newer ecommerce players with ties to China will shake up shopping; the retail media network (RMN) long tail may fold; and AI will continue to push the hyperpersonalization envelope.

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Table of Contents

  1. Retailers will take on Amazon by leveraging the in-store experience
  2. China’s influence will shake up online shopping
  3. TikTok Shop will give livestreaming commerce a glimmer of hope
  1. In retail media, the long tail will need to forge partnerships to compete
  2. GenAI moves from experimentation to implementation for hyperpersonalization
  3. Sources
  1. Media Gallery

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authors

Sky Canaves, Suzy Davidkhanian, and Blake Droesch

Contributors

Amy Rotondo
Director, US Research
Paul Verna
Principal Analyst
Max Willens
Senior Analyst
Yoram Wurmser
Principal Analyst

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