The news: When Rohit Chopra became the director of the Consumer Financial Protection Bureau (CFPB) in October 2021, the financial news media speculated that he would take an aggressive regulatory approach toward his new role. Their expectation turned out to be accurate. Here we review some of the biggest CFPB actions of the past year.
Overdraft fees
Bank-fintech partnerships
Customer service
Artificial intelligence (AI)
Open banking
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