Survey says: Most (92%) US residents say quick and easy access to their medical records is important. However, nearly half also have trouble accessing medical records from their patient portal (45%) or physician’s office (42%), per a new DrFirst survey of 1,023 US adult consumers.
The silver lining: Even though patients report trouble accessing their patient portals, more people than ever are using patient portals like Epic’s MyChart.
What health execs are saying: Health execs want to prioritize investments in patient portals this year to boost communication and engagement.
Better engagement translates to savings: Patients who are active on their EHR portal are likely to have shorter average hospital stays. That’s good for hospital finances.
Higher engagement with patient portals could be a silver lining for hospitals’ revenues. That’s because when patient stays are shorter, US health systems cut costs considerably. The average hospital stay could run up to $11,700 with Medicare, per Debt.org.
Medicare’s prospective payment system (PPS) pays health systems the same amount for a patient's four-day stay or five-day stay, for instance. Any extra day means health systems have to shoulder the cost themselves.