Today’s insurance heads of digital are under pressure to modernize and innovate with greater speed to achieve growth of their business. Some of their significant challenges include overcoming resistance to change and a difficult recruiting market.
Legacy technology and mindsets are standing in the way of the urgent drive among insurance heads of digital to introduce much-needed digitization. Understanding which strategies can help them overcome obstacles and execute on their digital agendas will be key to their success.
3 KEY QUESTIONS THIS REPORT WILL ANSWER
How is the insurance head of digital role evolving?
What’s top of mind for insurance heads of digital?
How can insurance heads of digital be successful in their roles?
WHAT’S IN THIS REPORT? Exclusive interviews with heads of digital at some of the largest and most digitally mature insurers and insurtechs in the US and Europe, alongside insights into how digital leaders’ roles and responsibilities are evolving, what’s top of mind for them, and how they can succeed in a fast-growing, competitive market environment.
KEY STAT: Insurance tech spending will grow by over 25% in both the US and the UK between 2022 and 2026, per our forecast. This will support digital leaders’ push to digitize core capabilities along the value chain, improve digital self-servicing platforms, and enhance personalized experiences and products.
Here’s what’s in the full report
2files
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4charts
Reliable data in simple displays for presentations and quick decision making.
12expert perspectives
Insights from industry and company leaders.
Table of Contents
Executive Summary
Key Points
New Demands Add to Unresolved Legacy Struggles
Leadership Buy-In Elevates the Insurance Head of Digital Role
What’s Top of Mind for Insurance Heads of Digital Right Now
Senior Vice President and Chief Innovation and Digital Officer
Interviewed July 26, 2022
Jill Kellett
Root Inc.
Senior Director, Product Design
Interviewed July 25, 2022
Sergi Baños Lara
wefox
CTO
Interviewed July 13, 2022
Sears Merritt
MassMutual
Head of Enterprise Technology
Interviewed August 3, 2022
Renaud Million
Spixii
CEO
Interviewed August 5, 2022
David Sun
MetLife
Senior Vice President, Portfolio Management and Agile Delivery for US Group Benefits
Interviewed July 19, 2022
Nigel Walsh
Google
Managing Director, Insurance
Interviewed August 11, 2022
Todd Zino
By Miles
Chief Product and Technology Officer
Interviewed July 13, 2022
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