Spurred by shifts in customer expectations, incumbents will race to personalize services and enhance distribution strategies. Fintechs will focus their attention on tapping opportunities that first emerged in 2021.
Fintech has reached new heights of funding and adoption, accelerating digital transformation across the financial services industry. Players big and small are scrambling to get ahead of the trends that will make or break growth in the coming year.
Questions this report covers:
Has the fintech funding wave hit its peak?
Will Big Tech encroachment in financial services impact banking and insurance?
How will consumer demand for hyper-personalization reshape banking and payments experiences?
How will digital brokerages find new revenue streams as they face margin pressure?
Will crypto finally go mainstream?
KEY STAT: Global fintech raised $94.7 billion in the first three quarters of 2021, just $200 million less than the past two years combined.
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Table of Contents
Executive Summary
Introduction
Trend: Fintech Funding Boom Ushers in a New Era of Digital Offerings
Trend: Big Tech Makes Big Moves in Banking and Insurance
Trend: Hyper-Personalization Catches on in Banking and Wealth Management
Trend: Digital Brokers Hunt for New Revenue Sources as the Day Trading Frenzy Dies Down
Trend: Crypto Adoption Will Go Mainstream as DeFi Faces Its First Major Hurdle
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Factors Informing Financial Institutions' Blockchain and Cryptocurrency Strategies According to Financial Executives Worldwide, by Level of Importance, Aug 2021 (% of respondents in each group)
Factors Informing Financial Institutions' Blockchain and Cryptocurrency Strategies According to Financial Executives Worldwide, by Level of Importance, Aug 2021 (% of respondents in each group)