Infopack: Customer Experience 2025

Trends, Technology, and Tactics Shaping CX

Report by Tracy Tang  | Feb 20, 2025
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About This Report
Consumers value convenience and speed, but brand trust and data security also rank high among customer service priorities.
Topics
Customer Experience
US

This deck provides a collection of the most relevant data and information to help you and your customers understand:

  • Key metrics marketers use to measure customer experience
  • Customer expectations, use of technology, and pain points within the customer experience
  • How marketers are responding to customer expectations

Here’s what’s in the full report

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authors

Tracy Tang

Contributors

Wendy Louie-Lam
Senior Forecasting Analyst
Jennifer Pearson
VP, Research
Amy Rotondo
Director, US Research
Sakina Thanawala
Copy Editor
Emman Velasco
Chart Editor