The solution: Oklahoma-based Weokie Federal Credit Union was facing increased call volumes, leading to long wait times and overwhelmed agents. It turned to AI to unburden its agents and free them up for more complex calls, per Banking Dive.
The details: Weokie partnered with interface.ai to implement a voice AI assistant that handled routine inquiries, such as balancing checks and advising on loan payments. As a result, the credit union saw:
- 50% reduction in wait times. AI handled a significant portion of calls, ensuring faster responses.