The trend: The majority of US adults (57%) use social media as a source of information for product research, per Klarna.
- That share is even higher among Gen Z consumers (72%) and millennials (70%).
More on this: The vast majority of consumers continue to rely on traditional sources such as Google (33%), product review sites (17%), Amazon (17%), or product pages (16%) as their initial source of product information.
- Only 2% of US adults turn to social media as their first source of product research information. However, that share ticks up to 7% among Gen Z shoppers.
- 45% of Gen Z shoppers use Instagram for product research, 1.5x more than look to Facebook and TikTok.
Why it matters: Retail has become increasingly intertwined with social media. For example, Pinterest recently rolled out a host of social commerce features, including an in-app checkout tool.
- Social commerce stands to benefit from younger consumers growing accustomed to social media serving as a primary source of product information.
- We expect sales to reach $45.74 billion this year, a 24.9% year-over-year increase.