The news: The Trump White House's removal of the Spanish-language version of its website highlights risks for brands that neglect Hispanic consumers' $2.8 trillion purchasing power. While possibly unintentional—the administration did remove the Constitution page as well—this incident underscores the importance of meaningful engagement with diverse audiences beyond superficial communications.
Market dynamics: Hispanic consumers demonstrate significant engagement and expectations:
Language matters: Language and representation significantly affect brand relationships.
Our take: As with some companies rolling back DEI initiatives in the wake of Trump’s victory, the removal of Spanish-language resources serves as a cautionary tale for brands considering similar moves.
Brands that fail to embrace this demographic risk significant financial and reputational consequences. Conversely, initiatives like NBCUniversal and Telemundo's investment in Spanish-language Super Bowl rights stand to win (Hispanic viewership of the game has grown 51% since 2021). Hispanic consumers are a young cohort—and brands will be advertising to them for decades to come.
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