Consumers’ trust in the healthcare system is eroding, and they’re turning to other sources for information and treatment. Here’s how that could play out in 2024.
Consumers are losing trust in healthcare organizations and are turning to family, friends, and online sources for medical information and treatment. They’re finding misinformation, easy access to potentially dangerous drugs, and more. And the patient care journey is fragmenting to the point of risking some patients’ health.
Here’s what’s in the full report
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Table of Contents
Consumers will turn to alternative sources for information and treatments in 2024
Social media will have an outsized impact on consumers’ health decisions
Retail healthcare will take more patients out of the traditional care path in 2024
More consumers will disconnect from the healthcare system because they can’t afford care and treatment
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