The Future of Last-Mile Delivery

Can Instacart and DoorDash Help Retailers Take on Amazon?

Report by Blake Droesch  | Dec 16, 2022
Download
Report
Deck
The One-Pager
Share
Table of Contents
Executive Summary
Key Points
The Delivery Opportunity
Major Players: Retailers, Delivery Platforms, and Quick-Commerce Startups
Delivery Trends Retailers Should Watch
How Retailers Should Approach Same-Day Delivery Partnerships
Sources
Media Gallery
About This Report
What retailers need to know about the new wave of delivery apps and quick-commerce startups.
Topics
Shipping & Delivery
United States
Table of Contents
Executive Summary
Key Points
The Delivery Opportunity
Major Players: Retailers, Delivery Platforms, and Quick-Commerce Startups
Delivery Trends Retailers Should Watch
How Retailers Should Approach Same-Day Delivery Partnerships
Sources
Media Gallery

Executive Summary

The rise of Instacart and DoorDash has given retailers the opportunity to shortcut Amazon’s longstanding best-in-class delivery speeds. Will the promise of same-day delivery—often accompanied by additional fees—be enough to woo consumers away from the ecommerce giant?

3 KEY QUESTIONS THIS REPORT WILL ANSWER

  1. How does Amazon’s delivery dominance affect its retail competitors?
  2. What should retailers consider when exploring delivery partnerships with Instacart and DoorDash?
  3. Is quick commerce the future of delivery or a pandemic bust?

WHAT’S IN THIS REPORT? An analysis of how retailers should approach the evolving delivery landscape.

Click-to-Door Speed* for US Digital Purchases Made on Amazon vs. Other Retail Sites, Oct 2020-July 2022 (days)
E-Mail ChartDownload

KEY STAT: Delivery companies are offering new ways to fulfill online orders, but Amazon’s tried-and-true shipping continues to dominate click-to-door speeds.

Here’s what’s in the full report

3files

Exportable files for easy reading, analysis and sharing.

12charts

Reliable data in simple displays for presentations and quick decision making.

Table of Contents

  1. Executive Summary
  2. Key Points
  3. The Delivery Opportunity
  1. Major Players: Retailers, Delivery Platforms, and Quick-Commerce Startups
  2. Delivery Trends Retailers Should Watch
  3. How Retailers Should Approach Same-Day Delivery Partnerships
  1. Sources
  2. Media Gallery

Charts in This Report

Click-to-Door Speed* for US Digital Purchases Made on Amazon vs. Other Retail Sites, Oct 2020-July 2022 (days)Ecommerce Benefits Influencing Digital Purchases According to US Consumers, May 2022 (% of respondents)
Amount of Time US Internet Users Prefer to Wait vs. Typically Wait for Digitally Purchased Delivery Orders, June 2022 (% of respondents)US Retail Ecommerce Sales, by Product Category, 2023-2026 (% change)
Reasons US Digital Shoppers Also* Check to See a Product's Availability on Amazon, June 2022 (% of respondents)US Amazon Retail Ecommerce Sales Share, by Product Category, 2022 (% of total retail ecommerce sales)
US Grocery Delivery Intermediary Sales, 2022-2026 (billions, % change, and % of total US grocery ecommerce sales )US Parcel Market Share of Major Shipping Carriers, by Volume, 2021 (% of total)
US Digital Grocery Sales Share Among Delivery Intermediaries, 2020-2024 (% of grocery delivery intermediary sales)Digital Channels From Which US Digital Buyers Purchase Food/Beverage Products, by Demographic, Oct 2022 (% of respondents in each group)
Which Retail Membership Services Do US Adults* Pay for? (% of respondents, by demographic, Oct 2022)Downloads of the Leading Ultrafast Delivery Apps Worldwide, Q1 2020-Q3 2022 (millions)

Access full deck

View a slide-show representation of this report’s key insights, where carefully vetted data is combined with industry trend analysis, included at no extra cost.
Gain Access to EMARKETER →
Log in to EMARKETER
Download PPTX

 

 

 

 

 

 

 

 

 

 

 

 

 

Access All Charts and Data

Gain access to reliable data presented in clear and intelligible displays for quick understanding and decision making on the most important topics related to your industry, included at no extra cost.
Gain Access to EMARKETER →
Log in to EMARKETER
Download
Report
Deck
The One-Pager
Share
Table of Contents
Executive Summary
Key Points
The Delivery Opportunity
Major Players: Retailers, Delivery Platforms, and Quick-Commerce Startups
Delivery Trends Retailers Should Watch
How Retailers Should Approach Same-Day Delivery Partnerships
Sources
Media Gallery
About This Report
What retailers need to know about the new wave of delivery apps and quick-commerce startups.
Topics
Shipping & Delivery
United States
Table of Contents
Executive Summary
Key Points
The Delivery Opportunity
Major Players: Retailers, Delivery Platforms, and Quick-Commerce Startups
Delivery Trends Retailers Should Watch
How Retailers Should Approach Same-Day Delivery Partnerships
Sources
Media Gallery
Download PDF

authors

Blake Droesch

Contributors

Bianca Carasus
Researcher
Suzy Davidkhanian
Principal Analyst, Retail & Ecommerce
Andrew Lipsman
Principal Analyst, Retail & Ecommerce
Amy Rotondo
Director, US Research