Four banking trends we’re tracking for 2023

Article by Jenna McNamee | Jan 3, 2023

The news: Banks and financial institutions are facing a great deal of uncertainty as 2022 comes to a close. Inflation is skyrocketing, rates are rising, and consumers continue to demand personalized, digital solutions to help them weather the storm. As the new year kicks off, we’re counting down the trends that will emerge through the uncertainty and offering predictions for 2023.

Trend 1: Gen Z breaks into the financial mainstream.

Gen Z is the new desirable demographic for banks and financial institutions. Firms must act now to nab these digitally native customers.
This will be tricky, however. In 2023, half of the Gen Z population will be adults, but banks will need to also focus on the younger half of the cohort to instill brand loyalty as early as possible.
Prediction: Banks will level up their social media strategies to attract Gen Z through channels that those consumers already consult for financial advice.

Trend 2: Privacy controls become “need-to-have.”

Financial institutions that prioritized consumer data protection in 2022 have set the precedent for the coming year. These firms have won consumer trust and now tower over their competition.
Those that dragged their feet will now need to catch up to be considered. Expect these firms to spend time and energy on campaigning their new privacy-focused products and services.
Prediction: Major US banks will up the data privacy ante with 50% of the top 20 banks allowing consumers to manage third-party data access to financial information via mobile.

Trend 3: Neobanks are nearing the end of their runway.

Digital challengers faced a lack of funding in 2022 as investors favored profitability over growth. For most neobanks, profits remained elusive and the economic climate grew increasingly harsh.
In the coming year, neobanks will need to turn to new sources of revenue, like lending and credit cards, to flirt with profitability. Otherwise they face being culled from the ecosystem.
Predictions: Neobanks that can’t cut it in 2023 will be scooped up by fintechs, incumbent banks, or other neobanks. Conversely, those that can cut costs and increase efficiencies to reach profitability will emerge stronger than ever.

Trend 4: Embedded finance hits growing pains.

Embedded finance saw a banner year in 2022, specifically when it came to payments. This year, we expect new avenues of embedded finance to take off, like embedded lending, as the constricting economy will force consumers to increase their borrowing.
But 2023 will also be painful for some areas of embedded finance. Some partnerships between providers and brands are likely to end unprofitably, and banking as a service will struggle as interchange fees evaporate with the economic slowdown.
Predictions: Incumbent banks will lean into white-label credit cards as a service, well-funded fintechs will develop full-stack embedded finance platforms, and other fintechs will tap into low-code and no-code solutions for payments, lending, and deposits.