The Era of Uncertainty: Merchant Services Providers

How Payments Players Can Give Small Businesses a Recession Lifeline

About This Report
Market growth for small- and medium-sized businesses (SMBs) has been on the rise for the last few years. But with recession looming, payment service providers (PSPs) need to pivot to helping clients keep their doors open, or else risk losing ground.

A recession could shrink spending, restrict cash flow, and decrease lending. Combined, these effects would tighten small and medium-sized businesses’ budgets and potentially close doors, threatening the strategy of payment service providers (PSPs) laser-focused on the segment. Acquirer-processors, banks, and fintechs must tweak strategy now or risk losing share if a recession does, indeed, develop. They can do so by competing on cost, accelerating cash access, and shoring up capital decisioning.

Key Question: How can PSPs adapt to best support SMB clients through recession-induced challenges?

KEY STAT: According to the latest data from the US Census Bureau, the US SMB market comprises 32 million businesses, exceeding $16 trillion in annual revenues. But impending recession could shrink the market—forcing PSPs to emphasize cost-effective offerings so they can compete without sacrificing growth.

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Table of Contents

  1. The SMB Opportunity Is Not Dissipating
  2. Short-Term Changes
  3. Long-Term Changes
  1. What It All Means for PSPs
  2. Read Next
  3. Sources
  1. Media Gallery


Jaime Toplin


Grace Broadbent
Daniel Decea
Researcher, Financial Services
David Morris
Principal Analyst
Daniel Van Dyke
VP, Content