A difficult market environment is reshaping insurers’ priorities. Insurers that focus on improving customer lifetime value and meeting evolving consumer expectations can turn challenges into opportunities.
Worsening inflation and market turmoil have compounded insurers’ struggles with high commoditization and competition. Insurtechs have seen their valuations dwindle and are now faced with sparser and costlier funding that could break them.
Key Question: What do short- and long-term challenges and opportunities mean for insurance providers?
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