Click-and-Collect Sales will Jump 60% As Demand for Frictionless Commerce Accelerates

US click-and-collect sales are seeing a sharp rise amid the pandemic, and we expect them to total $58.52 billion this year. That's a roughly 60% increase, considerably higher than our previous estimate of 38.6%.

Consumers will likely stick with click-and-collect options post-pandemic because of convenience. We expect click-and-collect sales to continue growing throughout the end of the forecast period, reaching $74.24 billion by 2020.

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• The Biggest Business Impacts of the Coronavirus Pandemic

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