ChatGPT and Generative AI in Payments

Reality, Hype, What’s Next, and How to Prepare

Executive Summary

ChatGPT, a conversational AI model built by OpenAI, is the most talked-about technology of 2023. And it has caught the attention of payments services providers keen to unlock the potential of the generative AI that powers it. Scroll on to learn where generative AI has the greatest impact in payments, the most and least promising use cases for the technology, and actionable steps for providers to prepare for its rise.

Here’s what’s in the full report


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Table of Contents

  1. Executive Summary
  2. Where will generative AI have the biggest impact?
  1. What are the most—and least—promising use cases for generative AI?
  2. How should payments players prepare for the impact of generative AI?
  1. Sources
  2. Media Gallery


David Morris


Yoram Wurmser
Principal Analyst

"Behind the Numbers" Podcast