ChatGPT and Generative AI in Financial Services
Reality, Hype, What’s Next, and How to Prepare
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About This Report
Generative AI has ample applications within financial services over a three-year horizon, with payments the most promising sector because of its breadth of potential use cases.
Executive Summary
ChatGPT, a conversational AI model built by OpenAI, has dominated tech conversation in 2023. Payments, banking, and insurance players are eager to understand generative AI’s potential and put it to work. In this report, we delve into how generative AI could affect the financial services space, identify the most and least promising use cases, and define steps providers can take to prepare for its rise.
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Table of Contents
- Executive Summary
- Where will generative AI have the biggest impact?
- What are the most—and least—promising use cases for generative AI?
- How should financial services players prepare for the impact of generative AI?
- Sources
- Media Gallery
authors
Jaime Toplin
Contributors
- Tyler Brown
- Senior Analyst
- Eleni Digalaki
- Principal Analyst
- David Morris
- Principal Analyst