What now? The proposed guidance is in line with the CFPB and Director Rohit Chopra’s more hands-on approach to regulation.
- New rules should clarify any regulatory gray areas, like whether banks or payment firms are responsible for refunding defrauded customers.
- Payment firms and banks can also proactively take steps to minimize fraud. Zelle, for example, launched fraud solutions Verify Identity and Authentify this year.
The big takeaway: Stronger P2P payments oversight could be coming in the US.
This could address the growing problem of fraud, which stands to impede P2P payments growth by deterring customers who might be wary of getting scammed. New regulation may put added strain on banks, but it could also help the industry in the long run by improving consumer trust in P2P services and increasing adoption.