The news: The Capital One-Discover merger could lead to frustration when cardholders try to use their cards internationally, per the Daily Mail.
In December, the merger received approval from the Delaware state bank commissioner, clearing a major hurdle. Capital One remains optimistic and expects to secure the remaining federal approvals early this year.
Why this matters: This could dampen Capital One’s customer relationships. And ensuring cardholders don’t have complaints is critical as issuers face loyalty problems even among satisfied customers: Almost three-fourths (72%) of consumers who said they were satisfied by their credit cards still plan to apply for a new card in the next year, per a 2024 Marqeta survey.
Our take: Capital One likely isn’t too worried about this impact on customers just yet. Discover’s cards are accepted at some merchants and ATMs across more than 200 countries and territories.
And Capital One won’t move all of its business to the Discover network right away. It will do so over time, and during this period, the combined company can use its pooled resources to grow its acceptance network abroad.
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