When the retailer confirms an exact time for pickup, the average delay—the time it takes to process the order, pick the items and package them for pickup—is just shy of two days (46.8 hours). Of the select countries examined, average turnaround was fastest in Germany/Austria (30.8 hours) and Australia (39.1 hours), while consumers in Canada could wait nearly three days (62.9 hours) for their order. Those in the US may wait for more than a day and a half (41.6 hours).
Meanwhile, the European countries polled had the highest penetration of BOPUS availability. Roughly two-thirds of retailers in the UK (64.0%) and half of those in France (50.5%) offer BOPUS, compared to 27.5% of retailers in the US.
Europe has made significant gains in fulfillment recently as more consumers expect their items to be shipped the second they purchase a product.
The US has lagged behind many countries in Western Europe in click-and-collect adoption, which is more mainstream in the UK and France due to its earlier rollout. In the US, retailers are making concerted catch-up efforts with offerings like Home Depot pickup lockers and Walmart using entire stores as fulfillment hubs with curbside pickup.