Key stat: Over three quarters (78%) of US consumers say they’re likely to return packages to a convenient, attended location inside, according to a June 2024 survey from Narvar. Nearly as many (71%) would use home pickup for their returns at a time they select.
Beyond the chart:
Use this chart: Marketers and retailers can use this chart to highlight the importance of convenience in the returns process and demonstrate the value of offering multiple return methods.
Related EMARKETER reports:
Methodology: Data is from the August 2024 Narvar report “2024 State of Returns.” 1,924 US consumers ages 18-75 were surveyed during June 2024.