It is quite possible that AI is overhyped. But people are having real anxiety over seeing their jobs replaced by robots. In a recent Gallup poll, 73% of US consumers said they anticipate that AI will eliminate more jobs than it creates. The Infosys survey probably won’t assuage those fears, nor will the insistence from tech company executives who say that AI will grow the work force.
Technological disruption is not a zero-sum game, so it is usually wise to exercise caution before generalizing the findings of a single study about AI. An article in the MIT Sloan Management Review states AI will create new jobs since the emergence of the technology will lead to new positions for people who specialize in tech training and operating. A report by Gartner estimates AI will create 2.3 million jobs by 2020, while eliminating just 1.8 million jobs.
The impact that AI will have on the job market remains speculative. What is more clear is that companies are increasingly throwing money at AI, particular in the marketing technology industry, where large companies like Salesforce, IBM, Oracle and Nielsen have invested in it. According to an August 2017 survey of chief information officers worldwide by Dynatrace, 83% of companies with more than 1,000 employees use or plan to use AI in the next year.