5 charts revealing how marketers use AI right now

Generative AI is still maturing, but marketers aren’t waiting to fold it into their workflows, including content creation to audience segmentation. Marketers’ top use case is personalization, but they say copywriting has the most potential. Here are five charts demonstrating how marketers are using generative AI right now.

1. AI’s use hasn’t met its potential yet

Across key areas, marketers see potential for generative AI, but their actual use of the tech isn’t matching up. For example, over half (59%) of marketers see potential for AI use in copywriting, but only 26% actually use it for that, according to Mediaocean. Use for key tasks will likely grow as generative AI matures, but for now it’s still in the adoption stage.

2. Marketers are using AI the most for personalization

The No. 1 task for which marketers use AI is personalization (38%), with ad optimization (34%), and chatbots (33%) following, according to Ascend2. Both of these involve some level of content creation, but only 28% are using AI to automate that process.

3. On Amazon, AI use helps write and optimize listings

AI use cases are slightly different for Amazon sellers, who primarily use the tech to write and optimize listings. Amazon is folding AI into more of its processes, most recently offering sellers the ability to generate listings by using an existing link. As these AI integrations expand, more sellers will use AI, perhaps without even realizing they’re using the tech.

4. Marketers’ main AI goal is efficiency

https://chart-na1.emarketer.com/265436/key-benefits-of-using-ai-marketing-according-marketers-worldwide-dec-2023-of-respondents

Marketers’ primary reason for using AI is efficiency, per data from Ascend2, which is important as many marketers need to do more with less. Many are also improving targeting, which is vital as the cookieless future becomes the cookieless present.

5. Generative AI’s users keep climbing

In the US, 100.1 million people will be generative AI users this year. That’s way up from 7.8 million just two years ago. As use climbs, expect potential uses of AI to become actual uses of AI.

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